- Understand the core objectives of the business and the value stream supporting those objectives
- Identify competitive strengths and weaknesses, as well as non-value-add and low-value-add activities
- Perform high level review to identify high-impact opportunities, reach consensus with client on specific operational issues to target, and perform comprehensive review/analysis
- Bring to bear:
- Best practices observed and studied in dozens of industries at hundreds of businesses at thousands of sites around the world
- Lessons learned evaluating businesses that made significant mistakes in expansion, operational streamlining, outsourcing, …
- Experience developing and successfully deploying operational improvement plans in small, medium and Fortune 500 businesses
- Assess process and information flow
- Review relevant operational data/trends and operating and capital spending/plan
- Expose legacy processes that can be eliminated or scaled back while optimizing key, high leverage processes
- Craft a plan that takes into account the business’s unique attributes
- Maintain a disciplined approach to operational effectiveness improvement: analysis, planning, implementation, validation